faqs
Call (815) 484-9900, and our appointment team will be happy to help.
Referral requirements vary by insurance plan. Our appointment and referral team can help you understand what your plan requires.
With several providers available, appointments are often available within a few weeks.
Please bring a photo ID, your insurance card, a medication list, and any relevant medical records.
Call our office or use the Klara appointment reminder system. Please review our cancellation policy for details.
Yes. These appointments are available on a first-come, first-served basis.
Yes, we care for children and teens.
Yes. Ask our team whether telehealth is appropriate for your needs.
Yes. Let us know your preference when you schedule.
Yes. We encourage continuity with the same provider whenever possible. If they are unavailable, we will help you find another trusted member of our team.
Yes. Klara is a patient communication platform used by MD SkinCenter to communicate securely and directly with their patients.
We care for a wide range of skin, hair, and nail conditions, including skin cancer.
Yes. When scheduling, please ask for a full-body skin exam so we can reserve the appropriate appointment.
Your provider will recommend a schedule based on your personal and family history and your first skin exam.
After you change into a gown, a provider will carefully examine your skin, often using a magnifying tool. We will explain any areas that need testing or treatment and may photograph moles to monitor future changes.
Contact our office promptly. We will help you schedule an evaluation. “Spot” check appointments are available!
Your provider may recommend a small biopsy, which can sometimes be done during the same visit.
Yes. Most skin biopsies can be performed in our office.
We work closely with trusted local and regional Mohs surgery specialists and can coordinate a referral if needed.
Yes. We offer current, personalized treatments for these common conditions, and some prescriptions may be available before you leave.
Yes. Because hair loss can have several causes, evaluation may include follow-up visits, lab tests, or a biopsy. We offer medication and in-office treatment options tailored to you.
Contact us if a spot is new, changing, growing, itching, bleeding, or painful. If you have many moles, regular skin checks can also be helpful.
A biopsy removes a small skin sample for laboratory testing. The area is numbed first to help keep you comfortable.
Results are usually available within 5–10 business days.
Our team will contact you with every result and explain any next steps.
Many skin cancers can be treated in our office. If you need a specialist, our clinical team will guide you and coordinate the referral.
Mohs surgery removes skin cancer one thin layer at a time while preserving as much healthy skin as possible. It is often used for higher-risk cancers or those on sensitive areas such as the eyelids, lips, or ears.
We will give you clear aftercare instructions and explain what to expect before you leave.
Call our office and ask for a clinical team member. We are happy to help with questions about your recovery.
Visit our Cosmetic Services page for a current list and simple descriptions of each treatment.
Yes. A consultation helps us choose the safest, most effective option for you. In some cases, a short treatment may be performed the same day.
During a consultation, we will listen to your goals and recommend options that fit your skin and preferences.
Our injectable options are listed on the Cosmetic Services page. During your consultation, we will discuss which choices may fit your goals.
Visit our Cosmetic Services page for the latest options.
Yes. We offer IPL and can help determine whether it is right for your skin and goals.
Downtime varies by treatment. We will explain what to expect during your consultation.
Often, yes. Combining treatments can support your goals, though some procedures are safer on separate days. We will create a plan that works for you.
Results vary by treatment and individual. We will review expected results and maintenance during your consultation.
Yes. MD SkinCenter offers both medical and cosmetic skin care in one convenient location.
Bring your photo ID, insurance card, medication list, and any relevant records. If possible, arrive with the area to be examined clean and easy to access.
A makeup-free face helps us see your skin clearly. If needed, we can help remove makeup from the area being examined.
Arrive with a clean, makeup-free face and a list of your main concerns, previous treatments, and results.
Recovery varies by procedure. We will give you clear aftercare instructions and explain what to expect.
Many patients return to work and usual activities right away. Exercise guidance depends on the procedure, and we will review it with you.
Call our office, and our nursing team will be happy to help.
Please see our current list of accepted plans or call our office. We are happy to help, but your insurer can best confirm your specific benefits.
Coverage depends on your plan and the reason for your visit. Please contact your insurer to confirm benefits, copays, and referral requirements.
Annual skin exams are generally not classified as a preventive service by most health insurance plans. Although a dermatologist may perform a full-body exam to look for early signs of skin cancer or other conditions, insurers may classify the visit as a medical or problem-based service rather than a covered preventive service. Coverage and patient costs vary by insurance plan.
Medical visits address health concerns and may be eligible for insurance coverage. Cosmetic visits focus on appearance and are usually self-pay.
Cosmetic treatments are generally not covered by insurance. We will review costs with you before treatment.
Visa, Mastercard, Discover, American Express, Checks, Cash
Some procedures involve separate services, such as laboratory testing, that may be billed by different providers. Please call us if you have questions, and we will help clarify your bill.
We offer the convenience of digital billing via Klara, allowing you to view and settle balances instantly. Should you prefer to receive a physical statement, these are mailed 7-10 days after the digital notification has been sent.
This test examines the genetic expression of your specific malignancy to help your physician determine the most effective, personalized treatment plan for you. Although Castle Bioscience may send you an explanation of benefits (EOB) that can be you will not be responsible for any balance
