faqs
Appointments & General Information
Call (815) 484-9900, and our appointment team will be happy to help.
Referral requirements vary by insurance plan. Our appointment and referral team can help you understand what your plan requires.
With several providers available, appointments are often available within a few weeks.
Please bring a photo ID, your insurance card, a medication list, and any relevant medical records.
Call our office or use the Klara appointment reminder system. Please review our cancellation policy for details.
Yes. These appointments are available on a first-come, first-served basis.
Yes, we care for children and teens.
Yes. Ask our team whether telehealth is appropriate for your needs.
Yes. Let us know your preference when you schedule.
Yes. We encourage continuity with the same provider whenever possible. If they are unavailable, we will help you find another trusted member of our team.
Yes. Klara is a patient communication platform used by MD SkinCenter to communicate securely and directly with their patients.
Medical Dermatology
We care for a wide range of skin, hair, and nail conditions, including skin cancer.
Yes. When scheduling, please ask for a full-body skin exam so we can reserve the appropriate appointment.
Your provider will recommend a schedule based on your personal and family history and your first skin exam.
After you change into a gown, a provider will carefully examine your skin, often using a magnifying tool. We will explain any areas that need testing or treatment and may photograph moles to monitor future changes.
Contact our office promptly. We will help you schedule an evaluation. “Spot” check appointments are available!
Your provider may recommend a small biopsy, which can sometimes be done during the same visit.
Yes. Most skin biopsies can be performed in our office.
We work closely with trusted local and regional Mohs surgery specialists and can coordinate a referral if needed.
Yes. We offer current, personalized treatments for these common conditions, and some prescriptions may be available before you leave.
Yes. Because hair loss can have several causes, evaluation may include follow-up visits, lab tests, or a biopsy. We offer medication and in-office treatment options tailored to you.
Skin Cancer & Procedures
Contact us if a spot is new, changing, growing, itching, bleeding, or painful. If you have many moles, regular skin checks can also be helpful.
A biopsy removes a small skin sample for laboratory testing. The area is numbed first to help keep you comfortable.
Results are usually available within 5–10 business days.
Our team will contact you with every result and explain any next steps.
Many skin cancers can be treated in our office. If you need a specialist, our clinical team will guide you and coordinate the referral.
Mohs surgery removes skin cancer one thin layer at a time while preserving as much healthy skin as possible. It is often used for higher-risk cancers or those on sensitive areas such as the eyelids, lips, or ears.
We will give you clear aftercare instructions and explain what to expect before you leave.
Call our office and ask for a clinical team member. We are happy to help with questions about your recovery.
